All the hats and headpieces are custom made to order. Therefore the hats can't be returned or refunded. Please contact me within 7 days of receipt of your hat if you have concerns. Please ensure that you have supplied the correct head size measurement when ordering. Details on how to measure your head can be found from "Measuring Head Size" -page on the bottom of the page.
All hats are individually hand-made for order and whilst I make every effort to maintain consistency in form and colour some small variations may occur. I take pride in the quality of my craft and try to describe the product in detail so that you can make the right decision when buying a headpiece.
The production time varies from one week to three weeks. If however your order is urgent, please contact me before purchasing.
Ordering a Bespoke Hat
A non-refundable deposit of 50% of the full value is required for bespoke orders.
I accept payment via PayPal, Credit Card, Debit Card. If you have any questions about choosing the right headpiece, purchasing through this website, or regarding shipping, please send a message to tiia(at)tiiamaria.com. I have a right to decline your order through the website, in which case I will refund the payment in no later than the next two business days. After receiving your order, I will send you a confirmation email.
All items are dispatched via USPS. Orders inside the US usually take 3-5 business days (Alaska and Hawaii 5-10 days) and Internationally usually about 10-15 business days depending on your location. Please note that you are responsible for any duties and customs charges of entry into your country. Tiia Maria is also not responsible for any delays in the delivery or any loss or damage caused by the carrier. There is no tracking available for the international orders. If you'd like to have an faster delivery or would like to combine shipping for multiple items, please contact me before the purchase.
All designs and design rights are the sole property of Tiia Maria.